The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer account needs
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Address requests for information on range, options and features of account services available in timely, accurate and comprehensive manner, or refer if necessary to other authorised personnel Completed |
Evidence:
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Provide information to customers to assist in selection of appropriate product which outlines product features, matches products to customer needs, and describes cost of operation and conditions of accounts Completed |
Evidence:
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Assist customers when completing relevant documentation for selected services and products Completed |
Evidence:
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Open customer account
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Interview potential account holders to gather information required for opening of accounts, with applicant identified for security purposes according to organisational procedures Completed |
Evidence:
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Assess information provided for accuracy and sufficiency according to standard organisational procedures Completed |
Evidence:
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Verify completed documentation for accuracy and accept deposits, ensuring that receipts and certificates are issued Completed |
Evidence:
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Process new applications and transactions in accordance with organisational policy and procedures to ensure timely and accurate completion of task Completed |
Evidence:
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Provide information to customer about processes for activating account, including timeframe and mechanisms for receiving transaction cards or deposit books and most cost effective way to use account Completed |
Evidence:
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Transfer or close customer account
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Interview account holder seeking to transfer or close account to gather required information which is assessed for accuracy and sufficiency according to standard organisational procedures Completed |
Evidence:
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Verify completed documentation for accuracy and process applications for transfer or closure in accordance with organisational policy and procedures to ensure timely and accurate completion of task Completed |
Evidence:
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Provide information about finalisation of process in accordance with organisational policy and procedures Completed |
Evidence:
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Administer the process
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Use standard organisational processes and protocols to verify customer identity when collecting processed documentation and cards from branch Completed |
Evidence:
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Follow up customer queries or complaints about operation of service with appropriate personnel according to standard procedures Completed |
Evidence:
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Provide reports on account activity in line with standard policy and procedures, and respond to any exception reports Completed |
Evidence:
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